Why are my cylinders turned off after a delivery?

For safety reasons, it is a legal requirement that cylinders are turned off if they have to be replaced. This is most common for a new installation or if you have run out of gas and you are not at home when we deliver. It is a protection for you, in case you have left a gas appliance turned on inside the house, to prevent it filling with gas in your absence.

Gas ina Flash will leave a “Not at My delivery” tag if you are not home when we make a delivery.


How do I know when my gas is running out?

As we cannot see through LPG cylinders, this can be difficult! The most accurate way is to pour hot (but not boiling) water down the outside of the cylinder and then run your hand down the same line. There will be a change in temperature (colder) when you reach the LPG level as the gas inside is a cool liquid. A condensation line will also form, which will be visible. This will give you an idea of the quantity inside. Check this level against the date you started this cylinder (usually not the date of delivery) to estimate how much longer it will last. Please note that cylinders are never filled to the absolute top to allow for expansion and contraction of the liquid.


Do I receive a discount if I am a senior citizen or in the defence force?

Yes, if you have a Seniors card or you are in the defence force please upload a copy of your card to receive a 10% discount.

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Can I get gas without a safety certificate?

Although it is preferred that you provide a copy of your Gas Safety Certificate on your initial delivery it isn't essential. If you do not have a copy of your Certificate Gas ina Flash can provide a Leak Down Test prior to delivery/install. If no leaks are found we will go ahead with your order. If a leak is suspected we will notify you immediately so you can contact a gas plumbing professional.


What is a gas compliance certificate, plate or badge?

Accordance with Standards & Regulations

In summary:

  • A gas compliance certificate is documentation that the gas installation complies with the standards and regulations issued by the governing body.
  • It is issued by the gas fitter who performs the installation.
  • The gas fitter is typically liable to correct any installation related defects.
  • It may vary in form and can be a certificate, plate or badge.
  • It let's gas suppliers know that the installation is safe to supply.

Different States call them different names but a gas compliance certificate, plate or badge is very important documentation when you have gas at your home or business.

What you need to know:

Gas Fitters Provide the Certificates

All gas installations in Australia must be performed by a licensed gas fitter.

After installing and commissioning a gas appliance at your home, the licensed gas fitter must supply you with a copy of an installation certificate and/or fix a compliance plate or badge to the installation.

The gas fitter is required to issue a compliance certificate to the owner for any alteration or extension to an existing gas service or a new gas installation.

What Do They Mean?

Licensed gas fitters self-certify that their gas installation work complies with all relevant regulations, standards and codes by issuing a compliance certificate to you.

The compliance certificate contains a declaration, by the gas fitter, that your installation complies with all standards and requirements.

Protection For You

This is actually protection for you, if any problems develop later. If the problems are the result of faulty workmanship, the gas fitter will be required to fix the defect.

No Gas Without One

Compliance certificates are also necessary for obtaining your gas supply, as gas providers cannot supply an uncertified installation.

The certificate needs to be available before the gas is connected for the first time.

In most States, the gas fitter will give you a copy to pass on to your gas supplier.